Information phones and e-mails

We serve clients Mon–Thu 8.30–16.30, Fri 8.30–15.30.

General information 880 0810 (calling from a foreign country: +372 880 0810)
Skype: mta.eesti 
Tax consultation to private and self-employed clients 880 0811 fyysisikemta.ee
Tax consultation to business clients 880 0812 jurisikemta.ee
VAT consultation 880 0813  kaibemaksemta.ee
Customs information, e-Customs
(Provision of advice on excise matters)
880 0814  tolliinfoemta.ee
E-services (e-Tax) 880 0815 e-maksemta.ee
Land tax consultation 880 0816 maaemta.ee
Heavy goods vehicle tax consultation 880 0816 raskeveokemta.ee
Information on tax arrears 880 0810 volainfoemta.ee
Non-resident   nonresidentemta.ee

You can also make a call to the general information line or the debt information line by dialling short number 1811 but please consider that payment for a call to the short number is based on price lists of telephone operators. More specified information may be obtained from your telephone operaator. Prices for other information line calls are packet-based.

On calling from abroad to the information lines you should dial the Estonian area code +372 at the front of the number. You cannot make a call to short number 1811 from abroad. To call the general information line or the debt information line please dial +372 880 0810.

You can phone to our Skype account only, we do not reply to text messages.
 

If you make a call, then:

  • to ensure better service phone calls are recorded
  • the average waiting time for a call is 25 seconds, at busy periods the call is placed on the waiting list
  • if it is necessary to gather information for the reply, we shall take your contact details and agree to a call-back time

If you send an e-mail, then:

  • we shall reply at the latest within five working days
  • if it is necessary to gather information for the reply, we shall answer at the latest within 30 calendar days
  • please add your contact phone number to your e-mail

Please note that:

  • we shall not provide the information on tax secrecy because by the phone call or by the e-mail we cannot identify the person who has made the inquiry and therefore the data may reach a third person
  • we serve you in Estonian, but according to the needs and possibilities in some other language as well
     

 



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